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SmartSolutions Self Serve portal

You can access the SmartSolutions portal at or using the buttons below.

Sign in with an existing account      Register as a new user


What is the Self Serve Portal?

The Self Serve Portal currently allows you to access the Employment Support Service (ESS); providing the opportunity to submit work requests online. The tool is quick to use, providing a streamlined, customer friendly interface that instantly shows work submitted and generates lagan cases where required. The plan is that the portal will deliver to a broader range of services in the future.


Here you will find guidance documents and videos for managing your user account and service requests though the portal. If you can't find help for the action you are trying to complete, you can contact support on the details found here.


1 - Registering a new user account.pdf

2- Resetting your account password.pdf

3 - Editing your account details.pdf

4 - Managing your group permissions.pdf

5 - Submitting ESS Requests.pdf


Want to know more about the service?

Let us know your details and one of our Relationship Managers will be in touch with some more information: